Audlem Needlework Shop

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Audlem Mill Limited

The Wharf

Audlem, Cheshire


01270 811059


Mail Order

Orders and Postage

The Small Print



Company No. 06042417   VAT No. GB 616 8390 24

Our other websites:      AUDLEM MILL       

Audlem Needlework Shop - Home

The Small Print


Occasionally, products may be out-of-stock or otherwise unavailable, in which case we will advise you, and immediately refund your payment.

Prices and Payment

Prices shown on this website are subject to change. We will endeavour to reflect this as soon as the change occurs. E&OE.  All payments must be made in pounds sterling (GBP £), or if paid in your local currency by card, they will be converted into GBP by your card issuer before we receive your order.

Exported goods

We cannot accept liability for any charges that may be imposed once the package has left the United Kingdom.  On delivery, you may have to pay customs or import duties, or administration charges. We cannot advise on these, and you are advised to check before ordering.


In accordance with the Distance Selling Regulations in the UK, you may cancel your order in writing (by post or email), but not by phone. If we receive your notice of cancellation before the goods are dispatched, we will cancel your order and refund your money within 5 days. If the goods have already been dispatched, you may cancel the order within 14 days of receiving the goods. You may only cancel an order if the pack is unopened (seal is intact).

Refunds and Exchanges

Non-faulty goods

If you are not entirely satisfied with your purchase, please return it (in the condition in which you received it) within 14 days of receipt. We will be pleased to exchange your purchase for a similarly priced item, or a more expensive item on payment of the difference, or make a full refund including the original postage charge for delivery to you. Please note that we do not reimburse the cost of you returning the goods to us.

Faulty goods

Please return the goods as soon as practicable, and certainly within 14 days, describing the fault, and advise us if you wish to exchange your purchase for a similarly priced item, or a more expensive item on payment of the difference, or receive a full refund. We will pay your postage costs for returning faulty goods to us, and if you opt for a refund, also the original postage charge for sending the goods out to you.


Copyright in products is owned by either the designer or manufacturer. You may use the items for private and domestic use only. You must NOT copy or publish the items, or charts/designs etc. within them (whether by hard copy or digitally) without written permission from the copyright owner, except for the very limited circumstances permitted by English law.


By placing an order with us, you agree to these terms and conditions, and that any disputes will be settled solely in accordance with the laws of England.

UK customers – your statutory rights are not affected by these provisions.